Meet our Management Team
Yesica Folwell, CIC
Systems Operations Manager
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Yesica is happiest when watching her two girls learn and grow! She loves spending time with her family, getting outdoors as much as possible!
Meet our Commercial Lines & Sales Team
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Eloise is a fan of reality television shows, playing monthly Bunco games with friends, and (if the money is right) an occasional trip to the casino. Eloise is also a very proud grandma! Her grandson keeps her busy with many adventures and is the light of her life.
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For over two decades, Maureen has been growing with her customers, building long-term partnerships, and being the resource for all things insurance. In her free time, she loves to spend time on the water. Raised on and around lakes, the water is her second home.
Ramona Heitzman
Commercial Lines Account Manager
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I love the Pacific Northwest, going on walks, the ocean, traveling, laughing and enjoying friends and family. I am grateful for many things and try to approach life daily with love, gratitude, and a smile.
Click here to view my profile or click the button below to book a phone call or an online meeting with me.
Stephanie enjoys working in her yard, gardening, and growing her own organic vegetables.
She loves spending time with her family at the Oregon Dunes and visiting the ocean. Her favorite pastime is being a “Grammie!”
Click here to view my profile or click the button below to book a phone call or an online meeting with me.
Meet our Personal Lines & Sales Team
Darcey Beck, CISR Elite
Personal Lines Team Lead
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Darcey has lived and traveled all over Washington State, but calls Port Angeles home. She loves spending time with her daughter, exploring the beaches of the Olympic Peninsula, and searching for sea glass, crabbies, and other beach treasures.
Click the button below to book a phone call or online appointment with me.
Michelle McCutchen
Personal Lines Sales/Account Manager
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Michelle grew up in Centralia and has lived in the Everett area since the early 90’s. She graduated from Central Washington University and spent several years working for a large chemical distributor before working in the insurance industry. She has two sone and a daughter. Michelle and her husband Billy enjoy the outdoors, camping and riding their quads.
Arlene Orallo
Personal Lines Account Manager
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Arlene was born in the Philippines, but grew up on the tiny island of Guam. She move to Washington state in 1996 and now reside in Bothell-Mill Creek with her husband and their little shih tzu-yorkie (shorkie) Jaks. Arlene enjoys cooking/baking anything and everything at home, taking drives to sight-see and try new foodie places, and occasionally enjoy gaming at our many casinos in the northwest!
Arlene started in the industry as a claims customer care representative for Safeco and later moved to claims. She took a break from insurance delving in other areas of the financial word, but eventually came back to insurance, where her heart and mind feel most at home.
Annette Stacy
Personal Lines Account Manager
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Annette is a storyteller and a true conversationalist. Having worked all around the insurance industry and with over 13 years of experience, not only can she tell a great story, but she can save you money. In between friendly chats, Annette loves to bake anything sweet.
Diana McGregor
Personal Lines Account Manager
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Diana was born and raised in Buckley, Washington. She moved with her family to Mill Creek in 1996. She and her husband Rick have 5 children. Rick has a counseling practice in Mill Creek. Both Diana and Rick are active members of their church. They love sports and their two Yorkshire Terriers Zoey and Theo
Naomi Burns
Personal Lines Account Manager
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Naomi is one of our amazing personal lines agents, and she’s great at helping customers get the insurance information they need to find a great policy. In the summer, you can find her camping or quad riding with her kiddos. Bonus fun fact: she has an adorable Maine Coon kitty!
Rachael Erben
Personal Lines Account Manager
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For nearly a decade, Rachael has been saving customers money. Being self-taught, she is not afraid to tackle new challenges. When not serving customers, you can find Rachael next to the campfire at one of her favorite camping spots across the Northwest.
Sheryl Pratt
Personal Lines Account Manager
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Sheryl enjoys spending time in the outdoors camping, fishing, and cheering her children on as they compete in motocross all across Washington state. She also enjoys spending time with her friends and family whenever possible.
Customer Service Representative
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Holly enjoys being creative by making beautiful jewelry, handmade cards, and anything crafty. She also loves watching movies with her family. She relates to Belle because she tries not to judge a book by its cover, and she sees the good in everyone.
Customer Service Representative
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Born and raised in Washington, you can find Jailene cuddled up with her son, drinking coffee and watching their favorite movies. She loves spending time with her family and friends, whether it be going on road trips or staying home cooking some good food together.