Contact Us

For over 20 years we have been providing insurance with no surprises with friendly, helpful, and caring local agents right here in the beautiful Pacific Northwest. Whether it is on the phone, texting, email, or video chat, we have expanded the ways we can work together remotely.

We are available to assist you remotely using the options below during normal business hours. Our offices are closed to walk-in appointments.

Working with our agents doesn’t just mean you get someone who knows insurance. You also get a friendly voice, who lives and works in your local community. Get to know the Cross family, our story, and why we love insurance.

Contacting our agents

You can call or email your agent or office directly using our toll-free number or emailing We’re here to help with any question about your insurance protection, assistance with a policy change, or experience a claim.

You can now book virtual appointments with one of our agents. Use our booking website, fill out the form, and we’ll contact you at your selected time.

Our entire team is monitoring phone calls, text messages, and emails during our normal business hours. We expect that when a client calls, they will speak with a live person on our team. All voicemails and emails are responded to within two business hours.

Home Office



Self-service options

We offer two digital options for managing your account.

Option 1

Buy a new car? Need to add another driver? Add or change coverage? You can do just that on our website in minutes! Head on over to our client portal and submit updates to your policy any time, day or night.

Using our client portal webpage, you can manage your policy for home, auto, and more. In addition, for our business customers, you may request a certificate with a quick form.

Once you submit a request, you will receive an automated message that confirms that an agent is standing by to complete the change.


Next, you will then receive either a change confirmation or a call from one of our agents to complete the request.

Option 2

Our mobile application allows you to fully manage your account, including access to your policy and view and share ID cards. The app is available on both Android and iOS and is free to all our customers. Find it in your app store.

Available on the Apple App StoreButton to download on Android Google Play

Should you experience a claim

Should you experience a need to file a claim, reach out to your carrier directly at the claims number provided on your declarations page or ID Card, or contact your Cross Insurance agent during our normal business hours. We will do our best to advise you on the next steps and will connect you to the proper claims department.

What you can expect from us

We are your proactive personal insurance advisors, professionally licensed and ready to advise, educate, and assist you with your insurance needs. Our goal is to provide insurance with no surprises. We do this by building trust, earning loyalty, and offering value with the tools of today.

Please contact us today using one of our remote options.