Prompt communication. Understood my needs, asked qualifying questions and then gave me the options that would fit my insurance needs excellent follow through. – Tim P.

Every time I’ve called I’ve got answers, the explanations are easy to understand, you know your talking with someone with knowledge. – Denise B.

You have been our company for years now and have never let us down. We appreciate everything you do for us! Thank you all so much and may you all have a great day! – Daniel B.

After many years of insuring our home , farm, and autos through Cross Insurance, it is very clear why ” Join The Family” is a perfect motto for them. From the times we have dropped by their offices to just ask questions to more serious times when our house was flooded from a broken hot water heater, we always have been met with professional, kind focus to our need or problem. We know in life things happen that are unexpected but being part of the Cross Agency family brings peace of mind that well get through it together. – Richard K.

Always had positive service and always looked for the best for me. – Bryn W.

Listening to my concerns when feedback was given. Looking out for my best interest, searching for better rates. Understanding your customer’s time is important. – Azsia K. 

Great customer service, no matter how trivial the matter, always able to answer my questions when I call. – Janice G. 

After getting several quotes from other insurance agencies, I found that Cross is still the most affordable. I have been with this company for almost 10 years and would recommend them to anyone. Thank you Cross Insurance! – Alara H.

Cross is a full service agency filled with professionals who really care about their clients. – John C.

Cross Insurance has always helped us find the right insurance for both our Home and Autos at a price we can afford. Each year they compare insurance plans and prices for us and keep us up to date on any changes or updates we need to make. The Tacoma office is close by and has plenty of parking. The staff are friendly and very helpful. – John M.

I appreciate the advantage of a company that will search for the best option for me so I don’t have to search among insurance programs. Someone always answers the phone and addresses my questions – no waiting. I appreciate being remembered as a long standing client. – Margaret P.

Cross Insurance agency has always provided a personalized feel to insurance. We never feel like “just another customer.” – Michael C.

Great staff/ close location / the staff will find you the best insurance rate /company for all your needs/ involved in the community/new letter to let customers new and interesting up to date information and more. – John M.

Cross staff has always been helpful, especially when we had to switch carriers when we were having issues with our roof. Always quick to return phone call and emails. We are very satisfied with your service. Thank you. – Terry R.

Anytime that we have a question, concern or want to make a policy change, we make a phone call to you guys and voila! It’s taken care of!! – Kevin K.

We like having a direct agent and not having to go through automated services. The service had been great. The rates have been good. – Cory R.

The processes you have in place for auto pay are excellent. You mail me my insurance cards timely, and you always have great customer service when I call. I kind of miss talking to you since my payments are ACH now. Great job! – James D. 

We love the customer service, the quick response to questions and our overall experience of working with Cross insurance has been pleasant and stress free. We are so please to recommend Cross insurance to all of our family and friends. – Larry R.

“Best Value” is what comes with Cross Insurance; unmatched low premiums and advocating on our behalf with insurance companies has earned my trust and loyalty! – Phillip J. 

Your depth of insurance knowledge is very great. You have always quickly direct us to the products we need even when we don’t do a good job of describing our requirements. Your responses are always fast and professional. – John S.