Meet our Management Team

Andrew Cross

Andrew enjoys tinkering on all cars or anything mechanical in general, remodeling projects and is the biggest fan of his teenage daughter, Andrea! If Andrew is not in his office, he is most likely out enjoying time with his daughter and yes, she was named after her Dad.

Celia Cross
Project Manager/Acquisitions/IT
Celia loves the sun and making people smile. Traveling is an adventure for her and a priority. She’s always on the hunt for great local restaurants, reading whatever piques her interest, and continually learning something new. Ultimately, she can do a million things in her life, but the most important to her is living and doing things that bring joy to herself and to others. So watch out world!

Stephen Harrington, CIC
Chief Operating Officer

Stephen spends his free time traveling with his family in their 5th wheel to Hoodsport and Ocean Shores.  When not camping he also enjoys day trips to explore new places to eat, shop and sightsee.  He also has four dogs and 2 cats that keep his family very busy.

Meet our Customer Service Team

Ashleigh Williams
Customer Service Representative
360-438-6708 x 113
Ashleigh is always learning something new. From creative endeavors (like needlecraft) to musical instruments and even learning new languages (French and Swedish currently). Born and raised in New York, Ashleigh relocated to Washington and is never going back! Give Ashleigh a call to chat about anything – Arts and crafts, languages, music, or just a random fact or obscure question.

Irene Howell
Customer Service Representative
360-457-4441 x 115
Irene loves a good cup of our Northwest coffee, taking nature walks and going to the beach or mountains with family and friends. She also enjoys good old fashioned road trips!

Jailene Ayala
Customer Service Representative
360-457-4441 x 135
Born and raised in Washington, you can find Jailene cuddled up with her son, drinking coffee and watching their favorite movies. She loves spending time with her family and friends, whether it be road-trips or at home cooking some good food together.

Meet our Commercial Lines Team

Eloise Patton
Commercial Lines Account Manager
253-475-5313 x 100
Eloise is a fan of reality television shows, playing monthly Bunco games with friends and (if the money is right) an occasional trip to the Casino. Eloise is also a very proud Grandma! Her Grandson keeps her busy with many adventures and is the light of her life.
Profile image of Elliot Cox in blue Cross Insurance Agency fleece and truckers hat standing in front of large juniper hedge.

Elliot Cox
Commercial Lines Account Manager
360-438-6708 x 140
Elliot is a man of many skills. Always in pursuit of new educational opportunities and challenging himself to get better, Elliot is the consummate professional. Hailing from the Tri-Cities, Elliot loves the rolling hills, vast farmland, and the many lakes, rivers, and trails of Eastern Washington.

Meet our Personal Lines Team

Yesica Ayala
Personal Lines Team Lead / Habla Español
360-330-2088 x 114
Yesica is happiest when watching her baby learn and grow! She loves spending time with her family, getting outdoors as much as possible and binge watching the ID television channel!

Darcey Beck, CISR Elite
Personal Lines Account Manager
p. 360-457-4441 x132

Darcey has lived and traveled all over Washington State, but calls Port Angeles home. She loves spending time with her daughter, exploring the beaches of the Olympic Peninsula, searching for sea glass, crabbies, and other beach treasures.

Rachael Erben

Rachael Erben
Personal Lines Account Manager
360-438-6708  x 131
For nearly a decade Rachael has been saving customers money. Being self-taught, she is not afraid to tackle new challenges. When not serving customers, you can find Rachael next to the campfire at one of her favorite camping spots across the Northwest.

Maureen McFarland

Maureen McFarland
Personal Lines Account Manager
360-659-3970 x 137
For over two decades Maureen has been growing with her customers, building long-term partnerships, and being the resource for all things insurance. In her free time, she loves to spend time on the water. Raised on and around lakes, the water is her second home.

Sheryl Pratt
Personal Lines Account Manager
360-330-2088  x 110
Sheryl enjoys spending time in the outdoors camping, fishing and cheering her children on as they compete in motocross all across Washington state.  She also enjoys spending time with her friends and family whenever possible.

Naomi Burns

Naomi Burns
Personal Lines Account Manager
360-457-4441  x 139
Naomi calls the Port Angeles area home. For over 15 years she has been having amazing conversations with anyone that wants to chat insurance. In her free time Naomi loves to spend time cooking with her family and playing board games.

Annette Spencer

Annette Spencer
Personal Lines Account Manager
253-292-5164  x 124
Annette is a storyteller and a true conversationalist. Having worked all-around the insurance industry and with over 13 years of experience, not only can she tell a great story, but she can save you money. In between friendly chats Annette loves to bake anything sweet.

Meet Our Sales Team

Abby Johnson

Abby Johnson, CISR
Sales Executive / Account Manager / Trucking & Transportation Specialist
360-993-4780 x 111

I love the Pacific Northwest, going on walks, the ocean, traveling, laughing and enjoying friends and family. I am grateful for many things and try to approach life daily with love, gratitude, and a smile.

Jennifer Williams
Sales Executive
p: 360-438-6708 x 130

Jennifer enjoys traveling.  She has recently driven across the country to move to Washington. She enjoys photography, scrap booking and is an avid reader.  She is also a mom to 4 children (only two left to graduate!) and has 3 cats who are a huge part of the family.  She is always on the lookout for their next family adventure to build life long memories.

Stephanie Seeds

Stephanie Seeds
Sales Executive/ Farm Insurance Specialist
360-659-3970 x 123

Stephanie enjoys working in her yard, gardening and growing her own organic vegetables.
She loves spending time with her family at the Oregon Dunes and visiting the ocean. Her favorite pastime is being a “Grammie!”

Life Department

Mark Henry
Life Insurance Agent
360-468-6708 x 125
Marks like to spend time with his daughters and working in his yard. He fills the rest of his free time with helping friends on home projects and going to the shooting range. When Mark is not working on Life Insurance he oversees emergency response training programs for law enforcement, fire service, emergency management agencies, and public health departments.

Marketing Department

Dominic Corriveau
Digital Marketing Coordinator
Marketing is more than just my career, it is my calling. Whether its newsletters and YouTube, or social media, I’m always finding a way to talk about it. When not digging into digital marketing, KPI’s, analytics or data governance, you’ll find me in my homelab. As an avid tech enthusiast and hopeless desktop Linux romantic, I love to get nerdy.