Based on recommendations from local health experts and the State of Washington, all Cross Insurance locations are closed to the public, including walk-ins and in-person appointments. Nothing is more important than the health and safety of our team, their families, our clients, and the community we serve. As the situation evolves, we will continue to follow the safest course of action.

Contacting our agents

You can call or email your agent or office directly using our toll-free number or emailing We’re here to help with any question about your insurance protection, assistance with a policy change, or experience a claim.

You can now book appointments with one of our agents. Use our booking website, fill out the form, and we’ll contact you at your selected time.

Our entire team is monitoring phone calls, text messages, and emails during our normal business hours. It is our expectation that when a client calls, they will speak with a live person on our team. All voicemails and emails are responded to within two business hours.

Self-service options

We offer two digital options for managing your account.

Option 1

Using our client portal webpage, you can request a change for home, auto, and commercial coverages. Once you request the change, you will receive an automated message that confirms that an agent is standing by to complete the change.

Next, you will then receive either a change confirmation or a call from one of our agents to complete the request.

Option 2

Our mobile application allows you to fully manage your account, including access to your policy and view and share ID cards. The app is available on both Android and iOS and is free to all our customers. Find it in your app store.

Should you experience a claim

Should you experience a need for a claim, reach out to your carrier directly at the claims number provided on your declarations page or ID Card, or contact your Cross Insurance agent during our normal business hours. We will do our best to advise you on the next steps and will connect you to the proper claims department.

What you can expect from us

Although our physical office may be closed, our team pledges to provide you the same level of care you’ve come to expect. We offer both self-serve and full-service options to help you manage your insurance options to protect what is most valuable to you.